Customer support desks
Answers email, chat and phone inquiries in your tone, with clear hand-offs for anything that needs escalating.
Remote teams, built and supported for you.
Add capacity across customer service, HR and back-office work without a long hiring cycle. We build a pre-vetted team around your process and support it with one Account Manager.
- Roles
- 6 specialist roles
- Matched in
- Days, not weeks
- If it isn't right
- Free rematch
- Pre-vettedPre-vetted talent
- Free rematchFree rematch, no questions
- Account ManagerDedicated Account Manager
- 24-hour replyReply within 24 hours
What changes
Growth speeds up when new seats fill in weeks.
Sometimes one hire is not enough. Support tickets outgrow the inbox, HR admin outgrows the founder, and back-office work outgrows the people who were meant to be doing something else.
Building a team locally means months of job posts, interviews and onboarding, plus desks, equipment and management time. Freelancers can fill gaps, but they rarely stay long enough to learn how your business works, so the same training is repeated every few months.
AssistHubPro builds dedicated remote, offshore and virtual teams around your processes, for customer service, HR and operations. Each team member is pre-vetted and works in your tools and hours. One Account Manager supports the whole team, so you direct the work without managing the hiring.
Support queues stay short
Tickets, chats and calls are answered quickly as customers multiply.
Roles fill quickly
Pre-vetted people are ready to interview, so onboarding starts in weeks.
Coverage beyond five o'clock
Customers in other time zones reach a real person when they need one.
Managers lead the work
Team leads improve the work while we handle finding the people.
The right team means faster service, a rested staff and growth back on the plan.
What your team member handles
Support, HR and operations, staffed.
The day-to-day work your team member takes off your plate.
Your team member’s week
8 core jobs, done on a routine so nothing waits for you.
HR administration
Coordinates recruiting, prepares onboarding paperwork and keeps employee records current.
Back-office operations
Processes orders, invoices and data updates at volume, to a checklist you approve.
Extended-hours coverage
Staffs shifts across time zones so customers get answers outside your office hours.
Individual remote hires
Places single remote professionals in any role your business needs to fill.
Virtual admin support
Handles scheduling, document preparation and everyday admin across departments.
Quality checks
Reviews tickets and tasks against your standards and flags patterns worth fixing.
Reporting
Sends regular summaries of volume, response times and open issues for your managers.
6 Outsource Staff services
Every role in Outsource Staff, one place to start.
Each service has its own page: what the role handles, the tools they know, how hiring works and what it costs.
- Remote StaffAdd a dedicated person to your team without a local hiring cycle. Pre-vetted remote staff join your meetings, your tools and your working day.View role
- Offshore StaffGet more hours of coverage for the budget you have. Pre-vetted offshore staff handle back-office work and overnight queues, set up and supported for you.View role
- Virtual StaffGet flexible help across admin, customers and back office without hiring for each one. A pre-vetted virtual staff member picks up whatever this week needs.View role
- Customer Service ExpertsAnswer every customer quickly and kindly. A pre-vetted representative handles email, chat and phone support in your helpdesk, your voice and your hours.View role
- HR ProfessionalsHire, onboard and support your team without drowning in paperwork. A pre-vetted HR professional runs recruiting admin, records and policies in your HR tools.View role
- Recruitment Process OutsourcingRecruitment process outsourcing without the agency fees. A pre-vetted recruiter sources, screens and schedules candidates inside your ATS, and you make every hiring decision.View role
Tools they already know
Fluent in your stack from day one.
Less training, faster results. We match you with someone who already uses the software your business runs on.
Your team works in your help desk, HR and collaboration tools with role-scoped access you control, and you own every account, file and customer record.
- Zendesk
- Freshdesk
- Intercom
- BambooHR
- Slack
- Microsoft Teams
- Asana
- Google Workspace
Human vs AI
Why a Remote Team Member beats AI on its own.
AI tools are quick at first drafts. A dedicated team member turns them into finished work you can trust, inside your business.
| Topic | AI aloneAI tools on their own | Your team memberYour Remote Team Member |
|---|---|---|
| Knows your business | ||
| Knows your business | Starts from zero each timeStarts from a blank prompt every time you ask. | Remembers your clients and preferencesLearns your clients, preferences and way of working, and remembers them. |
| Judgment calls | ||
| Judgment calls | Can be confidently wrongFollows patterns and can sound certain when it is wrong. | Checks facts and asks before actingSpots the exception, checks the facts and asks you before acting. |
| Follow-through | ||
| Follow-through | Waits for the next promptAnswers when asked, then waits for the next prompt. | Owns each task until it is doneOwns the task from start to finish and follows up until it is done. |
| Relationships | ||
| Relationships | Can't build trustCan't build trust with the people you work with. | Part of your team to clientsTalks to your clients, vendors and team like part of your company. |
| Works in your tools | ||
| Works in your tools | Output needs copying overNeeds someone to copy its output into your systems. | Works inside your accountsWorks inside your accounts, with access you control. |
| Accountability | ||
| Accountability | Nobody stands behind itNobody stands behind the result. | Reports to you, with a free rematchYour team member reports to you, backed by an Account Manager and a free rematch. |
The best of both. Your team member can use AI tools to draft, research and summarize faster, then checks every result before it reaches you or your clients.
How we compare
Better than hiring alone. Safer than a marketplace.
The three ways businesses add remote help, side by side.
| You get | In-house |  Us |
|---|---|---|
| Time to start | No:Weeks of hiring | Yes:Days, not weeks |
| Who vets candidates | Partly:You and HR | Yes:We do: interviews and skills tests |
| If it isn't working | No:Notice, severance, rehire | Yes:Free rematch, no questions |
| Ongoing support | Partly:Your HR team | Yes:A dedicated Account Manager |
| Overheads | No:Benefits, desk, equipment | Yes:No benefits, desk or equipment |
| Scaling up or down | No:Slow and costly | Yes:Add roles as you grow |
How it works
From first call to first task in days.
1Free consultation30 minutes on your roles, team size, hours and tools.
2Scoped planThe role, hours and quote, written down.
3Meet your matchesInterview pre-vetted team members and choose.
4Kick-off and goAccess set up, routines agreed, work starts.
How we vet
Every team member is checked for the seat they fill.
On top of our standard video interview, a Remote Team Member has to pass these before you meet them.
Role experience
Prior work in support, HR or operations roles, checked in the interview for each seat.
Practical assessment
A role-specific task, such as answering sample tickets or preparing an onboarding checklist.
Customer-ready communication
Written and spoken English assessed for the channels the role will cover.
Team fit
Reliability, shift availability and comfort working to shared processes, checked before shortlisting.
Candidate scorecard
Remote Team Member
- Video interview
- Role experience
- Practical assessment
- Customer-ready communication
- Team fit
Cost and savings
What a Remote Team Member could save you.
Move the sliders to match the role you're hiring for. The numbers update as you go.
Estimated yearly saving
$25,480
47% less than hiring in-house
In-house$54,600
AssistHubPro$29,120
Estimates only, from the figures you enter. Your quote depends on the role, experience and hours, and we confirm it after the consultation.
Engagement models
Start small, scale when you’re ready.
Every model includes vetting, onboarding, an Account Manager and the free rematch.
Beyond the basics
Higher-value work, handled too.
Once the team is running, it can take on work that makes your operation easier to scale.
Process documentation
Writes and maintains the playbooks and SOPs your team works from.
Team lead roles
Adds a lead who runs daily stand-ups, schedules and first-line quality review.
Knowledge base upkeep
Keeps help articles and macros current so customers and agents find answers fast.
Workflow improvement
Spots repeated work and suggests automations or process changes.
Our guarantee
The right fit, or a free rematch.
Not happy with your team member? Tell your Account Manager and we’ll rematch you with the right person, completely free. No questions asked.
Security and boundaries
- One Account ManagerA single named contact supports the whole team with onboarding, check-ins and any issue.
- Every seat under NDAEach team member signs a confidentiality agreement covering customer, employee and business data.
- Access you controlAccess by role, only to what each person needs, removed when a placement ends.
FAQ
Outsource Staff: your questions.
What growing businesses and operations leaders ask before hiring a Remote Team Member.
How big can a team be?
From two people to a full department. We scope the right size with you on the consultation.
Who manages the team day to day?
You direct the work. Your Account Manager supports you with onboarding, check-ins and any issues.
Can the team cover extra hours?
Yes. Teams can be set up across shifts and time zones to extend your coverage.
Can I add roles later?
Yes. Add roles or people as you grow, from customer service to HR and operations.
Can I start with one person?
Yes. Many clients start with a single remote hire and build a team once the routines are working.
How do you design a team around my process?
The free consultation and kick-off call map your workflows, tools and hours, and we match each role to that plan.
How quickly can a team start?
Most clients meet pre-vetted candidates within days of the consultation. Larger teams can start in stages so the first seats are filled quickly.
What if someone isn't the right fit?
Tell your Account Manager and we'll rematch that person free, with no questions asked.
Get started
Tell us about your business. We’ll find your team member.
A real reply within 24 hours and a free 30-minute consultation. No obligation.
- 1We reply within 24 hoursA real person reads every request.
- 2Free 30-minute consultationWe map your week and scope the role.
- 3Meet your matchesInterview pre-vetted professionals and choose.
- info@assisthubpro.com
- Response within 24 hours
- Free rematch on every placement